Carlisle Corporation

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Shift Supervisor

Shift Supervisor

Job ID 
2016-1194
Address 
12746 W Jefferson Blvd 2200
Location 
US-CA-Los Angeles

More information about this job

Overview

Assists in managing the day-to-day operations of a LYFE Kitchen restaurant; ensures a strong focus on food and Guest satisfaction.  During shift, develops, directs, and supervises hourly Team Members to attain sales and profit objectives while maintaining the highest standards of quality food, beverage, service, cleanliness, organization, and sanitation.  Responsible for ensuring guest satisfaction that is personable, informative, fast, accurate and memorable.   Executes special projects as assigned by the General Manager

Responsibilities

Systems and Routines

  • Execution of all systems according to LYFE Kitchen standards, including our unique service standards,

ensuring Guests feel good about their choice to do something good for their bodies by eating our food; table touches by management and LYFE Ambassador execution

  • Assisting Management Team with execution of hourly and Certified LYFE Mentor training programs
  • Maintaining work scheduling that meets operations and labor expectations
  • Assisting Management Team in staffing and training of FOH Team Members to include quarterly validations ( one per quarter per Team Member) in addition to initial training at hire
  • Maintaining an energetic, friendly working environment that limits employee turnover and accents high performance
  • Maintaining cleanliness and reporting needed repair of all FOH equipment and performing the cleanliness walk through weekly with the General Manager

 

Business Results Accountability

  • Promotion sales
  • Cash Over and Short
  • FOH LYFER turnover
  • FOH Training Validations (1 per quarter per Team Member)
  • FOH staffing pars
  • Cleanliness walk thru scores

 

Front of House Team Performance

  • Upholds restaurant safety, sanitation, and security standards at all times.
  • When necessary diciplines FOH Team Members
  • Maintains professional restaurant and Team Member image, including restaurant cleanliness, proper uniform and appearance for self and Team Members in the FOH
  • Conducts Team Member huddles when necessary to communicate changes in recipes, new menu, procedures etc.
  • Ensures all operations, recipes and specifications are current for FOH

Qualifications

  • Excellent leadership and motivational skills
  • Excellent interpersonal/listening/communication skills
  • Leads change and innovation, shows ability to be flexible and think out of the box, open minded
  • Build and leverages talent in the FOH, through on-going feedback, observations and demonstrating respect for the diversity of talent on the team
  • Plans and acts strategic by always putting plans of action in place where needed
  • Excellent problem resolution/Guest recovery skills
  • Attention to detail and analytical skills.
  • Executes for results by setting high standards for self, asking questions, taking initiative and staying focused

Physical Requirements

  • The Shift Supervisor job requires standing for long periods of time without a break.
  • Lifting up to 50 lbs
  • Work in hot and cold environments (restaurant, cooler, freezer)